Customized Support Tailored to Your Team's Involvement Level and Company Strategy

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Complementing existing services or as a new offering, provide your clients with a wide range of unified and collaborative communication solutions. MLS Communications allows you to meet your clients' needs while generating additional revenue through license sales, implementations, hardware, and support services. Benefit from personalized support at every stage to ensure autonomy and the continuous optimization of your solutions.

You decide where to set the bar

Pre-sales
IMPLEMENTATION

BUILD
SUPPORT

RUN

PRE-SALES

Customized Support

Needs analysis and strategy definition

Evaluation of your needs and strategic objectives. This step helps understand your requirements for UC&C solutions, define the desired level of involvement, and develop a customized action plan.

Solution selection and customization

Based on the analysis results, define a portfolio of solutions tailored to your clients and market. This step includes customizing offers according to your current infrastructure and priorities, ensuring that the solutions meet your needs precisely.

Offer Development and Solution Validation

This key stage involves structuring an offer perfectly aligned with the identified needs and the strategy defined earlier. In addition to drafting and formalizing the proposal, we support you in presenting it and help you advocate for its content with stakeholders, leveraging concrete demonstrations and strategic arguments.

Finalization and Official Commitment

This decisive stage marks the conclusion of the deal and the concrete beginning of our collaboration. After validating the terms of the agreement, we formalize our mutual commitment, paving the way for the implementation phase.

IMPLEMENTATION SERVICE

Knowledge Transfer and Support for Initial Client Deployments

Initial audit and needs definition

Analyze existing client infrastructures to understand their specific needs and define the best-suited solutions.

Deployment planning

Develop a detailed plan, considering key stages, timelines, and resources needed for smooth integration of the solutions.

Solution installation and configuration

Ensure the technical installation of UC&C solutions, whether public cloud, private cloud, or hybrid infrastructure. Configure the solutions for perfect integration with existing client systems while ensuring their security and compliance.

User and technical team training

Provide comprehensive training for end-users and client technical teams based on the desired autonomy level. This training can be tailored to the skill levels of the teams.

Technical support and post-deployment monitoring

Provide reactive support after deployment to solve potential issues and ensure optimal performance of the solutions. 

Continuous optimization and updates

Regular monitoring, updates, and optimization of solutions based on needs and technological developments.

SUPPORT SERVICE

Support Levels and Responsibility Scope

First Level

The Partner is responsible for first-level support, managing initial client requests. This includes resolving common issues, assisting with basic features, and tracking end-user queries. The partner acts as the first point of contact for clients, ensuring quick and direct responses.

Second Level

MLS provides second-level support, handling more complex issues or those requiring in-depth technical expertise. MLS offers advanced technical assistance to the Partner, enabling the resolution of major technical incidents and long-term solutions.

The maintenance of operational conditions (MOC)

The maintenance of operational conditions (MOC) within the MLS and partner framework relies on a clear sharing of responsibilities. MLS takes full responsibility for MOC for solutions hosted by MLS, ensuring monitoring, updates, and management of critical incidents. For client-hosted solutions, the partner manages daily MOC, with MLS support for complex incidents. This system ensures optimal service continuity, with a smooth escalation process for prompt problem resolution.

Discover our case studies

Responsible

Those who perform the work to accomplish the task. There is typically only one role with the type "Responsible".

Accountable

The individual responsible for the task. To be clear, a manager must approve the work completed by the "Accountable".

Consulted

Individuals whose expertise is valued and who are actively engaged in a reciprocal exchange of information.

Informed

Those who are regularly updated on progress, but with whom there is only one-way communication.

What customers say

Consultez les avis sur MLS Communications disponibles sur le site d’évaluation indépendant Truspilot.

Nous avons particulièrement apprécié la qualité du service client. Leur réactivité et leur expertise ont été des atouts majeurs pour nous... lire la suite

Michael Roch Field Service Manager, EATON

Depuis plus de 10 ans, je collabore avec MLS, et je suis impressionné par leur capacité à anticiper et à suivre les évolutions... lire la suite

Jérôme Goulay Net+ Leman

[...] Ce que j’ai apprécié c’est qu’ils font ce qu’ils disent et ils disent ce qu’ils font, avec une disponibilité remarquable... lire la suite

Gilles Malfleury DSI de IRFASUD

[...] Partenaire stratégique de longue date, je recommande vivement MLS à tout acteur de l’univers des télécommunications .... lire la suite

David Dürrenmatt CTO & B2B Director, ELLO Communications

[...] MLS s’est révélée être une entreprise compétente et sérieuse pour relever ce défi. Ce projet s’est terminé avec succès... lire la suite

Roland de Montmollin Responsable informatique, CEFF

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Reach out today to explore how our expert team can streamline your technology deployment and maintenance.

+41 21 353 33 33

Why choose MLS ?