Luware Nimbus: The Advanced Communication Management Solution

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Luware Nimbus is an advanced communication management solution based on Microsoft Teams, which allows companies to efficiently manage customer interactions with a suite of collaboration, call routing, and customer engagement tools. Hosted in the cloud, Luware Nimbus centralizes communications while integrating seamlessly with Microsoft Teams.

Hébergée dans le cloud, Luware Nimbus centralise les communications tout en s’intégrant parfaitement à Microsoft Teams. 

With Luware Nimbus, you benefit from advanced features for managing incoming call flows, communication campaigns, and customer engagement, all while enjoying flexibility and scalability tailored to your business.

Complete Integration with Microsoft Teams

Luware Nimbus integrates seamlessly with Microsoft Teams to provide centralized communication management.

Intelligent Call Routing

Optimize incoming call flows with advanced routing options based on agent skills and availability.

Real-Time Collaboration Tools

Use collaboration tools such as chat, video conferencing, and screen sharing to enhance interaction efficiency.

Multichannel Management

Luware Nimbus allows you to manage customer interactions across different channels, such as voice calls, emails, and instant messages.

Advanced Reporting and Analytics

Track team performance with customizable dashboards and reports for a real-time overview.

Security and Compliance

Benefit from high security standards and regulatory compliance, ensuring the protection of sensitive data.

Benefits of Luware Nimbus

Improved Customer Experience

With effective customer interaction management, Luware Nimbus enables high-quality service and optimizes customer satisfaction.

Centralized Communications

All your customer communications are centralized on a single platform, simplifying flow management and improving productivity.

Flexibility and Scalability

Luware Nimbus adapts to your company's growing needs, whether you manage a small team or a large contact center.

Mobility and Accessibility

Agents can manage communications from anywhere thanks to integration with Microsoft Teams, ensuring service continuity.

Enhanced Performance

With detailed reporting tools, you can identify areas for improvement and maximize team efficiency.

Use Cases

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Customer Service

Customer service teams can use Luware Nimbus to effectively manage incoming calls, ensure optimized routing, and provide quality support.

Contact Center

Luware Nimbus is ideal for contact centers of all sizes, enabling call management, optimizing agent performance, and providing a better customer experience.

Internal Collaboration

With full integration with Microsoft Teams, Luware Nimbus facilitates collaboration between departments and enhances internal company communication.

CRM integration

Luware Nimbus integrates with popular CRMs such as Salesforce, Dynamics 365, and others, allowing customer data to be centralized and interactions automated, thereby improving customer relationship management and team productivity.

Support and Training

MLS Communication provides complete technical support for the implementation of Luware Nimbus, along with dedicated training to maximize solution adoption. Our certified experts accompany you every step of the way, ensuring a smooth transition and optimal feature utilization.

Ready ?

Ready to optimize your customer communications with Luware Nimbus? Contact us today to schedule a demo or discuss your needs. We will be happy to assist you in integrating this next-generation communication management solution.

+41 21 353 33 33

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